1. Introduction

Welcome to Easy Exchange Market. We strive to ensure that our customers are satisfied with their transactions on our platform. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

2. Eligibility for Refunds

Refunds are typically not provided for completed transactions. However, refunds may be granted under the following circumstances:

• Unauthorized Transactions: If a transaction was made without your authorization.
• Transaction Errors: If a transaction was processed incorrectly due to a technical error on our platform.
• Service Issues: If the service was not provided as described or there was a significant delay caused by our platform.
  
  

3. Non-Refundable Transactions

Certain transactions are non-refundable:

• Completed Exchanges: Once a currency or crypto exchange has been completed, it is non-refundable.
• Market Fluctuations: We do not offer refunds due to changes in market value of currencies or cryptocurrencies.
• User Errors: Transactions made due to user error, such as incorrect wallet addresses, will not be eligible for refunds.
  
  

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team within 30 days of the transaction date. Provide your transaction ID, the reason for the refund request, and any supporting documentation.
2. Investigation: Our support team will investigate your claim. This may include reviewing transaction logs, communicating with relevant parties, and verifying your identity.
3. Resolution: We aim to resolve refund requests within 15 business days. If your request is approved, the refund will be processed using the original payment method.
   
   

5. Refund Methods

Refunds will be issued to the original payment method used in the transaction. For cryptocurrency transactions, refunds will be processed in the equivalent amount of cryptocurrency at the time of the refund.

6. Contact Information

If you have any questions or need assistance with a refund request, please contact our customer support team:

• Email: support@easyexchangemarket.com
• Phone: 016254961
• Address: Phnom Penh, Cambodia
  
  

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Acceptance of This Policy

By using our services, you acknowledge that you have read and agree to this Refund Policy. If you do not agree with the terms outlined in this policy, please do not use our services.